Annece Terms of Service

Last updated: 11 October 2026

These Terms of Service ("Terms") govern your use of the Annece mobile application (the "Service"), provided by Venus Studios ("we", "us", "our"). By using the Service you agree to these Terms. If you do not agree, please do not use the Service.

1. Description of the Service

Annece is a mobile application that helps parents and caregivers track their baby's feeding (breastfeeding, pumping, formula, solids), sleep, nappy changes, growth (height/weight/head circumference), teething and vaccination schedule. The Service also offers AI-assisted recipe suggestions, audio content (lullabies), age-appropriate nutrition guides, and digital keepsake products generated from your baby's own records. It also includes a community area where parents share experiences and support each other.

2. Creating an Account

A guest account is created automatically the first time you use the Service. To keep your data synchronised across devices and protected from loss, we recommend linking your account to an email address or signing in with Google or Apple.

You are responsible for keeping your account credentials confidential and for all activity that takes place under your account.

3. Acceptable Use

You may use the Service for personal purposes; commercial posts in the community are governed by section 9.
Do not enter misleading or false information, or information belonging to another person.
Do not take any action that endangers the security or infrastructure of the Service or other users' experience (automated scripts, scraping, reverse engineering, penetration testing and the like).
Do not use the Service in any way that breaks the law or infringes the rights of others.
Do not abuse the AI recipe feature (repeated automated requests, attempts to generate irrelevant or harmful content).

We reserve the right to suspend or close accounts that break these rules, without prior notice.

4. Purchases

4.1 Premium Subscription (Annece+)

The Annece+ premium subscription can be purchased monthly or yearly through the App Store (iOS) or Google Play (Android). Important information about your subscription:

Payment is charged to your Apple ID (App Store) or Google Play account on confirmation of purchase.
Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.
The renewal charge is taken within the 24 hours before the current period ends.
You can manage or cancel your subscription at any time under "Subscriptions" in your App Store account settings or your Google Play account. You keep access to premium features until the end of the current period.
Refund requests are subject to the refund policy of the relevant store (Apple App Store or Google Play). We do not guarantee a partial refund for a period already used once payment has been confirmed.
Price changes: We reserve the right to change subscription prices with prior notice, for reasons such as inflation, taxes, exchange rates or changes in the cost of providing the Service. Price increases are announced before they take effect, in line with the relevant store's rules, by store notification, email and/or in-app notice stating the current price, the new price and the effective date. The amount you paid for your current period does not change; the new price applies from your first renewal after the notice period. If you do not agree to the new price, you can cancel your subscription before the renewal date under "Subscriptions" in the App Store or Google Play; if you do not cancel, the subscription renews at the new price. Where the relevant store requires your consent to a price increase and you do not give it, your subscription ends at the end of the current period.
Where a free trial is offered, the full subscription fee is charged unless you cancel before the trial ends.

4.2 One-Time Products

Within the app you may buy one-time digital products that are separate from any subscription (for example the "Tooth Constellation" video generated from your baby's teeth). The following applies to them:

Payment is charged once to your Apple ID (App Store) or Google Play account on confirmation of purchase. These products do not renew and are not subscriptions.
The price shown is the local, tax-inclusive price set by the relevant store.
Once the purchase is confirmed, the product is attached to your account permanently. If you delete and reinstall the app, you can recover access with "Restore purchases" using the same store account.
Keepsake products you have bought can be regenerated at no extra cost (for example when you record a new tooth). To protect server resources, how often you can regenerate may be limited; the waiting period can optionally be skipped by watching a short advertisement.
One-time products are not included in the premium subscription; buying a subscription does not grant access to them.
Refund requests are subject to the refund policy of the store where the purchase was made (Apple App Store or Google Play). Because payment is taken through those stores, we cannot issue a refund directly.

Right of withdrawal: One-time digital products are supplied electronically and performed immediately upon confirmation of purchase. Under Article 15/1-(ğ) of the Turkish Distance Contracts Regulation, there is no right of withdrawal for contracts concerning intangible goods supplied electronically and delivered to the consumer instantly. By confirming the purchase you request that performance begin immediately and acknowledge that your right of withdrawal therefore ends.

If you are a consumer resident in the European Union or the United Kingdom, the same result follows from your own consumer legislation only where you have given express prior consent to immediate performance and acknowledged the loss of your right of withdrawal. The app asks for that consent at the moment of purchase. Nothing in these Terms removes mandatory consumer rights you hold under the law of your country of residence.

5. Medical Disclaimer

Important: Annece is not a medical device, a diagnostic tool or a healthcare service. All information, statistics, developmental suggestions, nutritional advice and AI-generated recipes offered in the app are for general information only and are not a substitute for medical advice.

Always consult your paediatrician, a dietitian or another qualified health professional before making decisions about your baby's health, feeding, allergies or development. In an emergency, call your local emergency number. Never disregard a doctor's advice because of something you have seen in Annece.

6. About AI Recipes

The "Create with AI" feature generates recipe suggestions by sending the ingredients you enter and your baby's age to the Google Gemini API. These suggestions:

Are generated automatically and have not been reviewed by an experienced cook or a dietitian.
Are not tailored to your baby's specific allergies, health condition or doctor's advice.
May contain errors or offer suggestions that are not age-appropriate.

Before preparing an AI recipe, make sure the ingredients are suitable for your baby and consult a paediatric nutrition specialist if needed.

7. User Content and Licence

Baby profile photographs, notes and everything else you enter into the app belong to you. You grant us a limited, royalty-free, worldwide licence to the extent necessary for us to provide the Service to you (storing this content for you, sharing it with your caregivers, synchronising it across your devices). This licence ends when you delete your account.

The photograph you choose for a keepsake product is separate and is not stored. That photograph is sent to our server solely in order to produce the video and is deleted as soon as production finishes; the finished video is likewise removed from the server the moment it is delivered to your phone. The licence you grant us over that photograph is limited to that single production run — we do not archive it, use it for any other purpose, or share it with third parties.

Content you share in the community is governed by section 9.

8. Caregiver Sharing

If you share a baby profile with a caregiver (a partner, a grandparent and so on), the person you invite can view and edit all tracking data for that baby. You can revoke caregiver access from within the app at any time.

9. Community

The community is a public area where users can share posts, comments, polls, photos and baby summaries under a username. Anything you share in the community can be seen by every user of the app.

Rules: Before posting you must choose a username and accept the Community Guidelines, which form an integral part of these Terms. We have zero tolerance for objectionable content and abusive users.
Responsibility: You are responsible for what you share. Only share photos you have the right to share; do not share photos of other people or their children without permission. Sharing nude or intimate images of children is strictly prohibited.
Licence: Content you share in the community remains yours. You grant us a royalty-free, non-exclusive, worldwide licence to the extent necessary to store it within the Service, show it to other users and process it technically (for example resizing photos and removing their metadata). The licence ends when you delete the content or your account.
Moderation: Content may pass automatic filters and be held for review before it is published. We may remove or hide content that breaks the rules without prior notice, and mute, suspend or close accounts. You can report any content and block any user; reports are reviewed within 24 hours.
Medical disclaimer: What is shared in the community reflects users' personal experiences and is not medical advice (see section 5). We do not guarantee the accuracy of user content.
Premium features: Creating polls in the community is available to Annece+ Premium members. A blue tick appears next to Premium members' names; it only indicates Premium membership and does not mean identity verification or expertise.
Commercial content: If you promote a product, service or partnership in the community, you must clearly disclose that the post is commercial; hidden advertising is prohibited. The community may include sponsored posts by brands, which are clearly labelled "Sponsored".
Legal obligations: Under Turkish Law No. 5651 and related legislation we retain traffic data for community posts (IP address, date and time) and disclose it to competent authorities on lawful request. Unlawful content is removed as required by law.

10. Intellectual Property

The design, source code, brand, logo, content and graphics of the Service belong to Venus Studios and are protected by copyright, trademark and other intellectual property laws. Copying, distributing, creating derivative works or reverse engineering without permission is prohibited.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by law we give no warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure or free of viruses.

12. Limitation of Liability

To the maximum extent permitted by law, Venus Studios shall not be liable for any damages arising from the use of, or inability to use, the Service, including loss of data, loss of profit, or indirect, incidental or punitive damages. Our total liability is limited to the amount you paid us for the Service in the 12 months preceding the event giving rise to the claim (or, if you have paid nothing, to 50 TRY or its equivalent in your local currency).

Nothing in this section limits liability that cannot be limited under the law that applies to you, including liability for death or personal injury caused by negligence, or for fraud.

13. Ending Your Account

You can permanently delete your account at any time from within the app via Settings → Account → Delete Account. All of your data is removed from our live systems within 30 days and from our backups within a further 30 days.

When you delete your account, your community posts, comments and photos are removed as well.

We reserve the right to suspend or terminate your account if we determine that you have breached these Terms.

14. Privacy

For details of how we collect and process your data, please read our Privacy Policy.

15. Changes

We may update these Terms from time to time. We will notify you of significant changes by in-app notice or by email. Continuing to use the Service after an update means you accept the new Terms.

16. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Istanbul have jurisdiction over disputes arising from the Service.

If you are a consumer, this choice of law does not deprive you of the protection of the mandatory consumer rules of the country in which you are habitually resident, and you may also bring proceedings in the courts of that country.

17. Contact

For questions about these Terms: help@venustudios.com

18. Additional Terms for Apple App Store Users

The following additional terms apply only to people who download or use the Annece app through the Apple App Store. If there is any conflict between these terms and the rest of these Terms, the following terms prevail as regards App Store use.

Parties: These Terms are concluded between you and Venus Studios only, and not with Apple. Venus Studios alone, not Apple, is responsible for the app and its content. These Terms may not contain usage rules that conflict with the Apple Media Services Terms and Conditions in force as of the effective date.
Scope of Licence: The licence granted to you is limited to a non-transferable licence to use the app on Apple-branded products that you own or control, in accordance with the Usage Rules in the Apple Media Services Terms and Conditions. The app may also be accessed by other accounts associated with the purchaser via Family Sharing or volume purchasing.
Maintenance and Support: Venus Studios alone is responsible for providing any maintenance and support services for the app. Apple has no obligation to provide any maintenance or support services for the app.
Warranty: Venus Studios alone is responsible for any express or implied warranties that apply to the extent permitted by law. In the event the app fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price you paid for the app. To the maximum extent permitted, Apple has no other warranty obligation whatsoever with respect to the app; all other claims, losses and expenses attributable to a failure to conform to a warranty are the responsibility of Venus Studios.
Product Claims: Venus Studios, not Apple, is responsible for addressing your claims or those of any third party relating to the app or your possession or use of it, including product liability claims, claims of failure to comply with legal or regulatory requirements, and claims arising under consumer protection or privacy legislation. These Terms may not limit our liability beyond what applicable law permits.
Intellectual Property Rights: In the event of a third-party claim that the app or your possession or use of it infringes that third party's intellectual property rights, Venus Studios alone, not Apple, is responsible for the investigation, defence, settlement and discharge of that claim.
Legal Compliance: You represent and warrant that (i) you are not located in a country subject to a U.S. government embargo or designated by the U.S. government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. government list of prohibited or restricted parties.
Developer Information: This app is provided by Venus Studios (Türkiye). You may direct any question, complaint or claim regarding the app to help@venustudios.com.
Third-Party Terms: You must comply with applicable third-party terms of service when using the app (for example your wireless or mobile data service agreement).
Third-Party Beneficiary: Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.